You must use MFA
Umeå University is increasing security to reduce the risk of unauthorised access to your information or account.
Students need to have activated MFA (multi-factor authentication) to log into various systems, such as Canvas and the student web.
If you need assistance or have questions about MFA, please contact ITS Servicedesk through the form below.
Find system information and self-help guides
Before you contact Servicedesk, you can search for instructions and help on the University's website Manual.
Have you forgotten your password or need to change you current one? Please use our password tool.
Does your problem have anything to do with a planned or ongoing operational disruptions? Swedish only.
Opening hours at the ITS Servicedesk
We answer your questions on weekdays from 8:30 to 16:00.
You can contact us through the Servicedesk contact form, call us, or come to drop-in at Infocenter in the Universum Building.
Phone: +46 90-786 63 00.
Opening hours ITS Servicedesk this summer:
June 2 – June 18
Drop-in: 09:00 – 15:00
Phone hours: 08:30 – 16:00
June 19
Drop-in: 09:00 – 12:00
Phone hours: 08:30 – 14:00
June 23 – August 8
Drop-in: Closed, visits by appointment only
Phone hours: 09:00-12:00 and 13:00-16:00
August 11 – August 22
Drop-in: 09:00 – 15:00
Phone hours: 08:30 – 16:00
