Processes define how work is executed in organizations. With the advent of current-generation agentic AI, process management experience a paradigm shift, from orchestration-orientation or agent-orientation. To support this shift, Agentic Process Management (APM) embraces the dichotomy between agents as natural entities with micro-level goals and processes as artificial abstractions for aligning work with organizational objectives.
This talk gives an overview of APM, based on perspectives jointly developed by academics and industry experts from, e.g., IBM, Google, Meta, Salesforce and SAP, during a Dagstuhl seminar and in a position paper recently published in the Information Systems journal. It also discusses recent research results relating to APM, as well as a research roadmap towards enabling future-generation agent-oriented organizations.
